Ottawa Host: Ottawa Tourism launches customer service training for area companies
For guests travelling within an unfamiliar city, useful advice from a experienced server, driver or entrance desk staff can change a visit and leave a lasting effect.
“Every conversation that front-line staff members have with people arrives having an chance to impress individuals visitors,” states Catherine Callary, Ottawa Tourism’s senior director of desired destination advancement.
“Wowed people guide to fantastic opinions, recommendations and name for that destination, which happen to be all powerful outcomes Yan XU.”
Since the city’s vacation spot promoting firm, Ottawa Tourism has launched a brand new initiative that can help arm the city’s front-line workers with the know-how to produce memorable experiences for site visitors.
"Wowed website visitors lead to terrific reviews, suggestions and name with the location..."
Catherine Callary - Ottawa Tourism’s senior director of destination progress
Ottawa Host Customer service Coaching is free to those people aiming to beef up their customer support or destination awareness. It’s introduced as two on the web coaching modules, composed of video clips, video games and knowledge-testing questions. Upon ending each individual module, which acquire between twenty and half an hour, trainees can print a custom made certificate demonstrating they’ve properly concluded the education.
The “I Know MyOttawa” module focuses on knowledge pertaining to Ottawa, priming trainees with information on intriguing spots throughout the metropolis, things to complete and special gatherings. The other, titled “I Host #MyOttawa,” is devoted to fostering excellence in customer care.
Enrol in tourism online training course to become an expert in Hong Kong tourism. The course covers various topics from Hong Kong’s culture to attractions相關文章：